Find the answers to some of our customers most frequently asked questions.
Why should I buy from glasstablesonline?
glasstablesonline are a specialist online retailer of contemporary glass furniture. We are passionate about offering a range of furniture which not only looks stylish, but offers real quality and value.
With a well established parent company who has operated in the contract furniture market for 25 years, we are committed to providing each customer with the highest standards of customer service. Our goal is always to provide quality, value and service.
I am concerned about buying online - Is your site secure?
Yes, our online payments are transacted through Sagepay, who use the latest payment processing technology, encrypting information, to ensure your payment is secure. By using Sagepay to process your payment in this way means that no data is collected, shared or transferred from our website.
We are also Payment Card Industry Data Security Standard Compliant.
Will my details be passed onto a third party?
No, under no circumstances are your details ever passed onto a third party.
Is everything on your website in stock?
We do our very best to stock every product shown on our website but on an occasion when an item is not available, we endeavour to indicate this on our store.
What is the quality of the product like?
All the glass furniture is made from 12mm annealed bent glass, meaning all the products are substantial in respect of both weight and quality, providing real value for money.
What are the colours of glass that you offer?
With regards to the clear glass, if you look at the glass face on like a window, the glass is clear. However there is a green tinge to the facing edges/curves of the tables, this is more noticeable in a very light environment, ie a white room, and it occurs due to the iron in the glass. This can be seen in the numerous product images on our site.
The smoked glass is in the colour palette grey to black and as the term smoked suggests there is an element of transparency through the glass.
The black glass is more of a solid colour with limited transparency.
Do you have a showroom?
We are a specialist online retailer and do not have a showroom but a webstore which is updated continually for our customers. This allows you to shop in the comfort of your own surroundings, avoiding any unnecessary journeys. You can view the many products and styles available, with the information at your fingertips to check whether a particular item will fit into your chosen location at home.
What are your delivery charges?
Our delivery charge is a single cost of £19 regardless of the number of products ordered.
For the following postcodes the delivery charges increase to a single cost of £39, again regardless of the number of products ordered: KW; IV; AB; PH; DD; PA; NR; SA; CT; TR; PL; TQ; EX; DT; LD; BH;
Where do you deliver to?
We deliver to England, Scotland and Wales with an additional charge for selected postcodes. Unfortunately we cannot deliver to any Isles off this mainland. Please see our delivery information.
Who will deliver my order?
We use a specialist furniture carrier with both 1 and 2 man services available, to ensure you receive your goods in perfect condition. Our goods are delivered carton and crated in order to protect the product from damage.
How long will delivery take?
Our delivery times are usually 7-14 days from receipt of order.
What else should I consider before placing an order?
Please check the goods you have ordered will fit into your home and into your chosen location. It is essential you check all measurements.
Also it is your responsibility to ensure delivery access will not restrict the delivery of your order.
We will not be responsible for any other losses due to not supplying the goods.
How do I place an order?
You can place an order with us by preferably using our secure ecommerce website or alternatively by telephone along with the option by post, providing us with all your purchasing requirements and your payment.
Which payment options do you accept?
We currently accept all major credit and debit cards through Sagepay along with payments by PayPal. Cheques are also accepted and should be posted to our address with your name, address and cheque guarantee card number on the reverse.
How do I checkout?
Please see our How to Order information.
What happens after I place my order?
When your transaction is completed, our automated system will send you a confirmation email with details of your order, along with delivery information. Once your order has been processed, the delivery team will contact you on your landline or mobile number (these contact numbers should be provided with your order), to offer a delivery date with a 4 hour time slot.
How will you contact me?
The delivery team will contact you on your landline or mobile number, both of which should be provided with your order.
What if I cancel my order?
You can cancel your order at any time free of charge and receive a full refund, up to the point before your goods are dispatched, after which you will need to refer to our returns/refunds policy.
After I have confirmed a delivery date for the goods, can I re-arrange it?
Yes you can, but it also depends very much on when you request for the delivery date to be changed.
If the goods have not been dispatched then this is not a problem. However if the goods are routed on a vehicle after you have confirmed and accepted a delivery date, and you fail to accept delivery, then we reserve the right to charge a re-delivery cost.
What happens on the day of delivery?
You will have accepted and had confirmed a specific delivery date with a 4 hour time slot. On this day the driver will telephone your nominated number to give you 30 minutes notice of delivery within the 4 hour time slot. Both of these services are designed to save you waiting around unnecessarily.
What if I want to return the goods?
We feel sure you will be happy with your purchase but offer a full refund should you wish to return the goods in accordance with the EU Consumer Rights Directive.
You can email or write to us within 14 days from the day of delivery of your item quoting the order number, product code and reason for return. We will then contact you to discuss the returns details.
The goods should be unused, in re-saleable condition with the original packaging. Care should be taken when unpacking the goods with this in mind, to keep all the packaging intact.
The cost of returning the product remains the responsibility of the customer who should note our delivery charges are subsidised. You can arrange to the return the goods by your own transport method to receive a full refund including your original delivery charge or alternatively we can arrange collection through our specialist furniture carrier. A charge will be made for that service to cover the cost of the return transport.
Once your return has been received and inspected, we will process a full refund less any charges if applicable to your credit/debit card or your original payment method within 7 days.
Returns will not be accepted without prior authorisation.
What if the goods arrive damaged?
We should be notified of any damages within 48 hours following delivery by email.
If the goods are damaged, we require digital photos of the damaged item and if we are unable to repair the item to manufacturing standards, we will refund/replace the products free of charge.
Why Buy from Glass Tables Online?
- Safe Ordering through Sagepay
- Professional Delivery from our trusted carrier
- Guaranteed Quality glass tables
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