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Returns and Refunds

Returns and Refunds

We feel sure you will be happy with your purchase but offer a full refund should you wish to return the goods in accordance with the EU Consumer Rights Directive.


What To Do

You can email or write to us within 14 days from the day of delivery of your item quoting the order number, product code and reason for return. We will then contact you to discuss the returns details.

The goods should be unused, in re-saleable condition with the original packaging. Care should be taken when unpacking the goods with this in mind, to keep all the packaging intact.

The cost of returning the product remains the responsibility of the customer who should note our delivery charges are subsidised. You can arrange to the return the goods by your own transport method to receive a full refund including your original delivery charge or alternatively we can arrange collection through our specialist furniture carrier. A charge will be made for that service to cover the cost of the return transport.

Once your return has been received and inspected, we will process a full refund less any charges if applicable to your credit/debit card or your original payment method within 7 days.

Returns will not be accepted without prior authorisation.

 

Damaged Goods

We should be notified of any damages within 48 hours following delivery by email.

If the goods are damaged, we require digital photos of the damaged item and if we are unable to repair the item to manufacturing standards, we will refund/replace the products free of charge.


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