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Terms and Conditions

Terms and Conditions


General Terms
Welcome to the glasstablesonline.co.uk website terms and conditions for use. By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

These terms relate to sales over the Internet only. 

Owners
This site is owned and operated by North Capital Equipment Limited trading as glasstablesonline (referred to as glasstablesonline, we, our, us”). Registered office:  North Capital House, 5 Regent Mews, Prince Regent Street, Stockton On Tees TS18 1DD. Registered number: 3464487 (England and Wales).  VAT Registration No.  698543964

Website Amendments
We aim to constantly improve and develop the glasstablesonline website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • Modify/withdraw, temporarily or permanently, this Website or any part of it, with or without notice; and/or
  • Change the Conditions periodically, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
  • Amend or extend promotions at any time.

Before you place an order, if you have any questions relating to these terms and conditions please contact glasstablesonline by email at: info@glasstablesonline.co.uk

Contractual Capacity
In order to be eligible to enter into a contract with us to purchase goods through this website you must provide the required information, completing all fields  including your  name, payment details including your card address, your delivery address if different from your card address, e-mail address and telephone numbers and must be over the age of 18.

Accuracy of Content
Glasstablesonline has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are accurate at the time of publishing and all products have been fairly described. All prices are displayed inclusive of V.A.T. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Pricing and VAT
All prices are given in British Pounds (£) and are inclusive of VAT (where applicable) at the current rate of 20% and are correct at the time of entering the information onto the Website. The total cost of your order is the price of the products ordered plus any applicable delivery charges.

Description and Size of Products
We cannot guarantee that the appearance and/or colours of the products shown on this site exactly reproduce that of the physical products themselves. With regards to glass products, you can get shading variations which are a natural occurrence of the glass manufacturing process. This can also apply from piece to piece of furniture.

All sizes and weights quoted are approximate with the products manufactured to perform within industry measurement tolerances.

Our Agreement
We will acknowledge receipt of your order(s) as soon as possible by e-mail. A binding Agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order(s). 

Delivery Information
Please check the goods you have ordered will fit into your home and into your chosen location. It is essential you check all measurements.

Also it is your responsibility to ensure delivery access will not restrict the delivery of your order.

We will not be responsible for any other losses due to not supplying the goods.

Our delivery times are usually 7-14 days.

We use a specialist furniture carrier with both 1 and 2 man services available, to ensure you receive your goods in perfect condition.

Once your order has been processed, the delivery team will contact you on your landline or mobile number (these contact numbers should be provided with your order), to offer a delivery date with a 4 hour time slot. On the day of delivery the driver will also telephone your nominated number to give you 30 minutes notice of delivery within the 4 hour time slot. Both of these services are designed to save you waiting around unnecessarily.

Our goods are delivered carton and crated in order to protect the product from damage. You must check and inspect the goods for any damages before agreeing to sign for them, confirming you have received them in good condition. We provide the option of removing and disposing of all the packaging.

We should be notified of any damages within 48 hours following delivery of the goods by email.

If the goods are damaged, we require digital photos of the damaged items and if we are unable to repair the item to manufacturing standards, we will refund/replace the products free of charge.

If you confirm and accept a delivery date and then fail to be present or contactable, we reserve the right to charge a redelivery cost. Alternatively if an order is cancelled after confirming and failing to be present  or contactable for a delivery, we reserve the right to charge the delivery cost.

Finally, we work hard to keep our delivery promises, however, delays may occur that are beyond  our control. Glasstablesonline will not be liable for any late or missed delivery.

Our delivery service is offered within England, Scotland and Wales with our delivery charge being £19 regardless of the number of products ordered.

For the following postcodes the delivery charges increase to a single cost of £39, again regardless of the number of products ordered: KW; IV; AB; PH; DD; PA; NR; SA; CT; TR; PL; TQ; EX; DT; LD; BH;

Risk and Title
The ownership of the product will pass to you on delivery.

Returns and Refunds
We feel sure you will be happy with your purchase but offer a full refund should you wish to return the goods in accordance with the EU Consumer Rights Directive.

You can email or write to us within 14 days from the day of delivery of your item quoting the order number, product code and reason for return. We will then contact you to discuss the returns details.

The goods should be unused, in re-saleable condition with the original packaging. Care should be taken when unpacking the goods with this in mind, to keep all the packaging intact.

The cost of returning the product remains the responsibility of the customer who should note our delivery charges are subsidised. You can arrange to the return the goods by your own transport method to receive a full refund including your original delivery charge or alternatively we can arrange collection through our specialist furniture carrier. A charge will be made for that service to cover the cost of the return transport.

Once your return has been received and inspected, we will process a full refund less any charges if applicable to your credit/debit card or your original payment method within 7 days.

Returns will not be accepted without prior authorisation.

If an order is cancelled after confirming and failing to be present or contactable for a delivery, we reserve the right to charge the delivery cost.

Damaged Goods
We should be notified of any damages within 48 hours following delivery by email.

If the goods are damaged, we require digital photos of the damaged item and if we are unable to repair the item to manufacturing standards, we will refund/replace the products free of charge.

Cancelling Your Order
You can cancel your order at any time free of charge and receive a full refund, up to the point before your goods are dispatched, after which you will need to refer to our returns/refunds policy.

Cancellation by glasstablesonline
We reserve the right not to accept an order request if;

  • We do not have stock to fulfil the order.
  • If we are unable to deliver the product to your area.
  • If an item was incorrectly priced or described on our website.
  • If your payment has not been authorised.
  • If you have not complied with our terms and conditions.

General Care
The products supplied are to be used for the purpose and in the manner for which they were designed. With regards to the care of these products, please refer to the section on our website Glass Table Info.

Data Protection and Privacy
All information will be collected lawfully and in accordance with the Data Protection Act 1998.  We will only collect personal information when you provide it to us on our enquiry form. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you.

We will not email you in the future unless you have given us your consent or pass your email address to other websites unless you agree and we do not send marketing emails to personal email addresses (spam).

We use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.  This does not affect your statutory rights as a consumer.

Intellectual property
All brand names, product names and titles used on this website are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of the above and moreover any such use may constitute an infringement of the holders' rights.

Also you acknowledge and agree that the material and content contained within the glasstablesonline website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. 

You further acknowledge that any other use of the material and content of our website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Additional Terms

  • These terms and conditions are subject to change without notification.
  • No credit facility is offered.
  • Title of the goods does not pass to the Customer until payment is received in full.
  • No goods are tested or sold as being fit for a specific purpose unless expressly agreed in writing.
  • If any condition in this agreement is found invalid or unenforceable it shall be deemed separate to the rest of the agreement and shall not affect the validity or enforceability of the rest of the terms.
  • These terms and conditions and agreements herein entered into shall be governed by and construed in accordance with the laws of England and the parties submit any proceedings to the exclusive jurisdiction of the English courts.
  • We have made every effort to ensure that our website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. Glasstablesonline recommend that you purchase suitable antivirus software to use this and other websites and screen out anything that may damage it. We shall not be liable in the unlikely event that while using our website your computer equipment is damaged.

Complaints
We want you to be happy with the service and products we offer. If anything is not to your satisfaction please contact us by email: info@glasstablesonline.co.uk.

Our complaints handling procedure aims to be:

  • Fair
  • Confidential
  • Effective in resolving an issue
  • Easy to use
  • Speedy
  • Informative
  • Checked - to make sure that it is working well and getting better

In addition, we endeavour to respond to all complaints within 48 hours.

These terms and conditions do not affect your statutory rights.


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